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Zoom
While Zoom is renowned for its secure, crystal-clear video conferencing, it offers so much more. Zoom offers a comprehensive Unified Communications platform with Zoom Phone and a robust and fast-evolving contact center solution with Zoom CX and Zoom Virtual Agent.
As a Zoom Phone competency partner and soon a Zoom CX competency partner,
we recognize how an all-in-one solution for UC-CX can create significant efficiencies within an organization.
Zoom Phone includes traditional PBX features that enable employees to talk and interact in new ways to keep businesses moving. All delivered in an enterprise-class, global, secure platform.
With intelligent call routing, auto attendants and IVR/call-tree out of the box and a Power Pack add-on providing an always-on awareness panel helps your front office and help desk staff handle call volume along with a rich contact presence directory for rapid transfers, wallboards, and real-time and historical reports for data-driven insights help with SLAs on call handling and proper staffing. Power Pack also offers group SMS & MMS into your call queues & auto receptionist enable you to connect with your traditional callers in modern ways.
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Zoom CX Deliver an engaging customer experience, increase agent productivity, and elevate your brand reputation with our omnichannel cloud contact center and intelligent virtual agent.
Zoom CX enables you to engage with customers over voice, web chat, SMS, and video, and the virtual agent helps to reduce call load, improve agent productivity, and guide your customers to faster resolution 24/7.
Contact UsWant to find out more about how Zoom can change how you communicate internally and with your customers?
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