Business Agility for Amazon Connect

Give your contact center and business users the capability to quickly manage their Amazon Connect solution. Our tool etc provides:

• Ability to manage
• Prompts
• Holidays
• Block Lists
• SMS messages
• Voice mails
• Callbacks (agent first and customer first)
• Campaigns and list management

Business and IT users can also see:

• Streamed agent logs
• QOS data
• Backup sets
• Audit trail data for changes made within etc
• Rollback changes made within etc