

Methodology



Assess
Scope
Plan
Implement
Recommend
Extend
Example Projects
65 Site Clinic Migration From NEC To Avaya
- Conducted site surveys and gathered user requirements.
- Managed multiple vendors to implement and migrate to Day 2 support.
Avaya Estate Upgrade To R8
- Program Management And Engineering Services For
- Communication Manager (85 LSPs, 180 MGs, duplex ESS)
- System & Session Manager
- Control Manager
- Multiple HA SBC Pairs
- CMS
Natural Language IVR Development Using AEP And LumenVox
- Project Management
- Design, Development & Testing
- 4 Web Service Integrations
- Support of Customer UAT Efforts
Technologies & Partners

Avaya
- Communication Manager
- System/Session Manager
- Avaya Session Border Controller
- AAM/IX Messaging
- AES
- AEP/IVR/POM Development
- Callback Assist
Amazon Connect
- AWS Connect/Contact Lens
- AWS Lambda/Step Functions/SNS/CloudWatch
- Polly/Lex/Comprehend
- Redshift/Aurora/DynamoDB
- AWS Pinpoint
- S3/SFTP Transfer
- QuickSight
- EC2


Custom Development
- Communication Manager
- Voice Mail To Email Transcription
- IVR Development
- CDR Collection & Reporting
- SNMP Alerting & OpsGenie Integration
Managed Services
Approach
Through our comprehensive suite of Managed Services, we strive to provide full flexibility to our partners and clients. We offer everything from basic block of hours and block of tickets wrapped with an SLA, to full white label Managed Services and Service Delivery Manager capabilities to ensure that our partners and clients always have a viable solution waiting for them.
We bring decades of MSP experience, and our own tools to ensure high quality, high impact Managed Services capability.


Support Tiers
Each managed services contract is completely customized and personalized to ensure that the needs of our business partners and clients aren’t just met, but are exceeded too. Everything from their needs, to their technology preferences, and even their location are taken into account.
Tools
- Cloud-Based SNMP Alarming Platform
- Cloud-Based CDR Data Collection Service
- Scripted Auditing Tools
- Announcement backup tool
- SBC active call tool
