vt.team – UC/CX Services

Here at VT.Team, we provide a comprehensive end to end project and support UC/CX service based on Avaya and Amazon Connect technologies.

Methodology

VT.Team ASPIRES to do more, to deliver better service, and to ensure top-tier results. This is how we do it:

Assess

We work to assess whether or not our team is aligned with the BP and the best interests of our clients. We always strive to ensure a technical fit for the solution at hand, we verify the availability of all necessary resources, and we align ourselves to the time zone of our clients.

Scope

During the pre-sale phase, we work with business partners to correctly identify and design the scope of our solution. We ensure that our expectations are correctly set, and that the Business Partner Scope of Work is explicit in what is and is not being delivered.

Plan

With our proven implementation experience, we plan and sequence the tasks in each workstream to provide our clients with an increased level of visibility into the cadence of the project and their responsibilities. Once we’ve planned the work, we work the plan to ensure on-time delivery.

Implement

We implement with best practices in mind, using manufacturer guidelines and our own experiences to deliver large, complex, and distributed global UC/CX systems. We document, test, and optimize our solutions with our clients right by our side to verify the integrity of our deliverables.

Recommend

Within a project, our team regularly identifies additional projects, enhancements, or other recommendations that we use to improve the ways in which our clients leverage their UC/CX investment. Some are implemented within the project as free of charge add-ons, others are scoped for future projects.

Extend

Our company provides ongoing support to extend the value of the solution. We can support our business partners with white-label managed services, tools to simplify their existing support operation, as well as auditing of customer systems and business partner support processes.

Example Projects

Take a look down below to learn more about some of the projects that we’ve worked on previously.

65 Site Clinic Migration From NEC To Avaya

Avaya Estate Upgrade To R8

Natural Language IVR Development Using AEP And LumenVox

Technologies & Partners

In order to ensure an exceptional experience for our clients, we utilize a field-proven methodology designed to give you the results that you need.

Avaya

We support Avaya Business Partners globally to deliver that our clients struggle to fulfil themselves. We are experienced in the entire Avaya portfolio and are always standing at the ready to bring our clients’ vision to life.

Communication Manager
System/Session Manager
Avaya Session Border Controller
AAM/IX Messaging
AES
AEP/IVR/POM Development
Callback Assist

Amazon Connect

We have great success delivering Amazon Connect solutions to our clients. Our team is excited to watch this capable platform grow year by year.

AWS Connect/Contact Lens
AWS Lambda/Step Functions/SNS/CloudWatch
Polly/Lex/Comprehend
Redshift/Aurora/DynamoDB
AWS Pinpoint
S3/SFTP Transfer
QuickSight
EC2

Custom Development

We have great success delivering Amazon Connect solutions to our clients. Our team is excited to watch this capable platform grow year by year.

Managed Services

Approach

Through our comprehensive suite of Managed Services, we strive to provide full flexibility to our partners and clients. We offer everything from basic block of hours and block of tickets wrapped with an SLA, to full white label Managed Services and Service Delivery Manager capabilities to ensure that our partners and clients always have a viable solution waiting for them.

We bring decades of MSP experience, and our own tools to ensure high quality, high impact Managed Services capability.

Support Tiers

Each managed services contract is completely customized and personalized to ensure that the needs of our business partners and clients aren’t just met, but are exceeded too. Everything from their needs, to their technology preferences, and even their location are taken into account.