Press Release

VT Team is proud to announce the launch of vcx, a groundbreaking tool designed to simplify the migration of essential resources between Amazon Connect instances. vcx allows businesses to easily transfer configurations such as Hours of Operation, Queues, Contact Flows, Users, Lex bots and more between development, staging, and production environments—without the risk of losing key data or functionality.

Key Features:

• Comprehensive Resource Migration: Transfer Hours of Operation, Queues, Routing Profiles, Security Profiles, and more.
• Contact Flow Migration: Seamlessly migrate Contact Flows with ARN mapping.
• User Management: Move users and their associated profiles, including hierarchies and statuses.
• Lex Bot Integration: Migrate Lex Bots, languages, intents, and code hooks.
• Quick Connects & Knowledge Base: Migrate Quick Connects, responses, and knowledge base configurations.

vcx eliminates the manual work and risk of errors typically involved in resource migration, ensuring a smooth transition and operational continuity. It’s the ideal solution for businesses looking to streamline their Amazon Connect migration process.

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