A fast growing contractor for large utilities companies, Scope Services had outgrown their on-premise contact center, which was a key part of their offering to the their customers. Migrating to Amazon Connect immediately improved their visibility to key metrics in their contact center that allowed them to scale faster whilst improving customer and agent satisfaction.
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February 25, 2024
A fast growing contractor for large utilities companies, Scope Services had outgrown their on-premise contact center, which was a key part of their offering to the their customers. Migrating to Amazon Connect immediately improved their visibility to key metrics in their contact center that allowed them to scale faster whilst improving customer and agent satisfaction. Amazon Connect allows Scope Services to offer more capabilities in service to their customers and their end customers.
This data insight allows us to drive better decision making across not only Contact Center Operations, but as we set our business and strategic objectives.
Mike Pfarrer
VP of IT, Scope Services, Inc.
VT.Team quickly sketched out the required call flows and integrations; then built, tested, and launched Production within 24 hours.
Scope Services is a premier utility and large commercial contractor with the following areas of expertise:
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