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At VT Team, we bring passion and experience to building great Customer Experiences. As a certified a Amazon Connect Service Delivery Partner, AWS recognizes our excellence in this field, similarly, Zoom recognizes our competencies with Zoom Phone and Zoom CX.
With hundreds of projects completed successfully, thousands of agent strained, and customer journeys documented, we are proud to work withAmazon Connect and Zoom technologies to transform your approach to CX.
We can support your legacy Avaya estate and help you accelerate yourmigration to a better, more scalable platform.
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Our whole approach to CX is to look at the inception of why a customer is contacting you; can we anticipate this and be proactive and reach out to them first? Inevitably a customer will still reach your contact center and we want that to be a truly positive experience, but let’s work out why they had to reach out and see if we can solve that problem too.
Chris
Chief Executive Officer, VT Team
Comprehensive Contact Solutions
Managing your Legacy
Estate
We can help manage your Avaya estate, and help you prepare to migrate to AWS and Zoom
Move UC and CX to the cloud with Zoom
We deliver and support Zoom's all-in-one-app UC-CX solutions
Contact Centers with Amazon Connect
Let us build you a world-class, scalable, pay-as-you-go contact center
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We provide contact center strategy and roadmap consulting services, and our experienced consultants can help you optimize your contact center operations.
Expert resources to help you plan, design, build, test and launch your contact center and bring the art of the possible to your Customer Experience.
Leveraging our proven ITIL-based Incident and Problem management process, we offer full 24/7/365 support, enhanced with complete MACD services.
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Copyright © 2019-2024 VT Team , Inc. All rights reserved.
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