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Blogs

Read more about Our Thoughts on

Customer Experience

Find blogs on Contact Centers, Customer Experience and Unified Communications. we cover broad industry topics as well as hyper-focused articles on new Zoom and Amazon Connect features.

Olivia Rhye

.

January 9, 2024

First-Time Buyer's Guide: Navigating the Real Estate Maze

How do you create compelling presentations that wow your colleagues and impress your managers?

Design

Research

Presentation

Olivia Rhye

.

January 9, 2024

First-Time Buyer's Guide: Navigating the Real Estate Maze

How do you create compelling presentations that wow your colleagues and impress your managers?

Design

Research

Presentation

Olivia Rhye

.

January 7, 2024

First-Time Buyer's Guide: Navigating the Real Estate Maze

How do you create compelling presentations that wow your colleagues and impress your managers?

Design

Research

Presentation

All blog posts

news

press

release

Welcome to our digital hub where the world of services and excellence converge. In this blog, we'll unravel the nuances of the service industry, exploring how exceptional customer experiences, cutting-edge strategies, and industry insights are shaping the landscape. Join us on this journey as we delve into the heart of the service sector, uncovering key trends, success stories, and the transformative power of outstanding service delivery.

Latest Highlights

Phoenix Baker • 19 Jan 2022

Migrating to new area

Linear helps streamline software projects, sprints, tasks, and bug tracking. Here’s how to get...

Lana Steiner • 18 Jan 2022

Building your dream home

The rise of RESTful APIs has been met by a rise in tools for creating, testing, and manag...

Press Release

January 10, 2024

Breaking Boundaries: ABC Limited Sets the Bar with New Product Launch

ABC Limited, a trailblazer in Film Industry, is proud to announce the launch of their latest innovation, setting a new standard in film industry excellence. The groundbreaking product, Photography, is poised to redefine the way benefits the society.

January 10, 2024

Breaking Boundaries: ABC Limited Sets the Bar with New Product Launch

ABC Limited, a trailblazer in Film Industry, is proud to announce the launch of their latest innovation, setting a new standard in film industry excellence. The groundbreaking product, Photography, is poised to redefine the way benefits the society.

January 10, 2024

Breaking Boundaries: ABC Limited Sets the Bar with New Product Launch

ABC Limited, a trailblazer in Film Industry, is proud to announce the launch of their latest innovation, setting a new standard in film industry excellence. The groundbreaking product, Photography, is poised to redefine the way benefits the society.

January 10, 2024

Breaking Boundaries: ABC Limited Sets the Bar with New Product Launch

ABC Limited, a trailblazer in Film Industry, is proud to announce the launch of their latest innovation, setting a new standard in film industry excellence. The groundbreaking product, Photography, is poised to redefine the way benefits the society.

January 10, 2024

Breaking Boundaries: ABC Limited Sets the Bar with New Product Launch

ABC Limited, a trailblazer in Film Industry, is proud to announce the launch of their latest innovation, setting a new standard in film industry excellence. The groundbreaking product, Photography, is poised to redefine the way benefits the society.

portfolio

our case

Studies

Welcome to our digital hub where the world of services and excellence converge. In this blog, we'll unravel the nuances of the service industry, exploring how exceptional customer experiences, cutting-edge strategies, and industry insights are shaping the landscape. Join us on this journey as we delve into the heart of the service sector, uncovering key trends, success stories, and the transformative power of outstanding service delivery.

Case Studies

February 25, 2024

PhoneGuru101 adds self-service IVR chatbot Amazon Connect and Amazon Lex

A leading provider of eLearning end user content focused on enterprise telecom providers such as Avaya and Cisco. PhoneGuru101 provides eLearning content for deskphone, softphone and other associated applications. To date, they have delivered over 1.5 million courses.

Related Tags

Telecommunications

Self-service

Amazon Connect

February 26, 2024

PhoneGuru101 sees significant improvement on user adoption with Amazon Connect and Amazon PinPoint

A leading provider of eLearning end user content focused on enterprise telecom providers such as Avaya and Cisco. PhoneGuru101 provides eLearning content for deskphone, softphone and other associated applications. To date, they have delivered over 1.5 million courses.

Related Tags

Adoption

Telecom

eLearning

February 26, 2024

tekloco

A (HUB) organization (Historically Underutilized Business), tekloco is a Texas-based Managed Service Provider covering the full range of IT Services. With both government (FedRAMP) and corporate customers, tekloco needed a secure, compliant solution for their growing contact center.

Related Tags

Compliance

Scalability

GovCloud

February 25, 2024

Scope Services

A fast growing contractor for large utilities companies, Scope Services had outgrown their on-premise contact center, which was a key part of their offering to the their customers. Migrating to Amazon Connect immediately improved their visibility to key metrics in their contact center that allowed them to scale faster whilst improving customer and agent satisfaction.

Related Tags

Scalability

Customer-Centric

Data-Driven

Providing excellence in
Contact Center services

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