November 15, 2021

Press Release

Press Release

Stowe, VT – May 05 2021 – VT.Team, Inc. a consulting and engineering company focused on Unified Communications and Contact Center (UC/CX) announces it has achieved the Amazon Connect Service Delivery Partner designation.

“We are all in on the Amazon Connect platform and are working with many customers to build a roadmap to get them from on-premise to a flexible, scalable cloud based CX solution” said Chris Marr, CEO of VT.Team.

VT.Team has vast experience in Avaya and Amazon UC/CX technologies and have migrated many customers from traditional call trees to complex, speech enabled virtual assistants and feature-rich contact centers all designed to improve the experience of the customer and the agent. Behind VT.Team’s experienced engineering team is a robust Managed Service team that supports customer 24x7x365, with proactive monitoring, using both AWS tools and custom built applications and probes, the Managed Service team are here to ensure your contact center with Amazon Connect is running optimally, ensuring your company focuses on addressing customer needs and improving outcomes, whilst we keep the magic working in the background.

” The Amazon Connect platform and the AWS ecosystem is dramatically changing the speed to market for digital transformation in the CX space.”

– Chris Marr,
CEO of VT.Team

With the Service Delivery Program designation, VT.Team can reassure customers that they are committed partners with AWS and they recognize our strong skills in this area. VT.Team will also be using this as a springboard to build their own Connect-enabled call center offering later in 2021.

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