Case Studies

Scope Services

Case Study A fast growing contractor for large utilities companies, Scope Services had outgrown their on-premise contact center, which was a key part of their offering to the their customers. Migrating to Amazon Connect immediately improved their visibility to key metrics in their contact center that allowed them to scale faster whilst improving customer and […]

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tekloco

Case Study A (HUB) organization (Historically Underutilized Business) , tekloco is a Texas-based Managed Service Provider covering the full range of IT Services. With both government (FedRAMP) and corporate customers, tekloco needed a secure, compliant solution for their growing contact center. Using Amazon Connect and a deployed JIRA Data Center solution in GovCloud, tekloco were

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LunaTek spins up a net new Service Desk within 24 hours

Case Study LunaTek Solutions, based in Austin, Texas, is a nationally recognized, premier provider of IT Consulting Services, Technology Solutions, and Staffing Services. LunaTek’s experience and expertise with leading technologies and best practices enables them to contribute a seasoned, broad-based perspective to organizations. The company needed a Service Desk for a new go-to market offering,

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Phenix Global sees significant benefit replacing their virtual receptionist with Amazon Connect

Case Study A growing consulting firm in the UC/CX marketplace helping customers with their on-premise contact centers, Phenix needed their own contact center solution without the expense and hassle of managing a PBX. Previously, Phenix used a virtual receptionist offering, which provided some basic call tree functionality, but it just wasn’t working well, was clunky

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PhoneGuru101 adds self-service IVR chatbot Amazon Connect and Amazon Lex

Case Study A leading provider of eLearning end user content focused on enterprise telecom providers such as Avaya and Cisco. PhoneGuru101 provides eLearning content for deskphone, softphone and other associated applications. To date, they have delivered over 1.5 million courses. The company needed to support their large Business Partner community with self-serve options – allowing

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PhoneGuru101 sees significant improvement on user adoption with Amazon Connect and Amazon PinPoint

Case Study A leading provider of eLearning end user content focused on enterprise telecom providers such as Avaya and Cisco.PhoneGuru101 provides eLearning content for deskphone, softphone and other associated applications. To date, they have delivered over 1.5 million courses. The company needed to support a large enterprise rollout to 400 locations, with locations migrating each

PhoneGuru101 sees significant improvement on user adoption with Amazon Connect and Amazon PinPoint Read More »

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