Case Study

tekloco

A (HUB) organization (Historically Underutilized Business) , tekloco is a Texas-based Managed Service Provider covering the full range of IT Services. With both government (FedRAMP) and corporate customers, tekloco needed a secure, compliant solution for their growing contact center.

Using Amazon Connect and a deployed JIRA Data Center solution in GovCloud, tekloco were able to satisfy required compliance, but still remain cost effective, scalable and future-proofed. VT Teams’s Amazon Connect tool called etc is GovCloud compliant and allows teklock business users to quickly onboard new customers with custom branding and local/toll-free numbers.

“Amazon Connect being available in GovCloud allowed us to securely service our state and federal contracts, as well as corporate customers – this gives us great security, scalability and speed to onboard new customers”

– Peter Singer,
Chief Executive Officer, Tekloco, LLC

VT.Team quickly sketched out the required call flows and integrations; then built, tested, and launched Production within 24 hours.

About tekloco
tekloco is a fast growing MSP delivering IT capabilities to government and corporate customers:

  • 911 sector customers
  • State and city government agency customers
  • Consumer-facing corporate customers

Goals

  • Scalable solution for future growth
  • Deploy etc tool for easy onboarding of new customers
  • Provide future feature capabilities beyond voice channel for growing customer base
  • JIRA integration for ticket management

Approach

  • Deploy Amazon Connect and VT Team software in GovCloud
  • Business user training on how to use etc to quickly onboard new customers

Results

  • Secure, compliant FedRAMP Amazon Connect solution
  • Scalability
  • Fast onboarding
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