Phenix Global sees significant benefit replacing their virtual receptionist with Amazon Connect

A growing consulting firm in the UC/CX marketplace helping customers with their on-premise contact centers, Phenix needed their own contact center solution without the expense and hassle of managing a PBX.

Previously, Phenix used a virtual receptionist offering, which provided some basic call tree functionality, but it just wasn’t working well, was clunky to manage and prices were higher than anticipated. With expected growth in to new areas, moving from consulting to service and support, Phenix needed to replace their service with one that was more agile.

VT.Team identified a cost saving and an opportunity to add speech-enabled functionality by replacing the existing call tree with a speech-enabled IVR, transcribed voice mail notifications and the ability to scale and grow the service as Phenix continued their strong growth.