Contact Us
Contact Information
-
VT.Team, Inc.
112 S Main Street,
Suite 214,
Stowe VT 05672 - +1 888-460-1615
- info@vt.team
Case Study
LunaTek spins up a net new Service Desk within 24 hours
LunaTek Solutions, based in Austin, Texas, is a nationally recognized, premier provider of IT Consulting Services, Technology Solutions, and Staffing Services. LunaTek’s experience and expertise with leading technologies and best practices enables them to contribute a seasoned, broad-based perspective to organizations.
The company needed a Service Desk for a new go-to market offering, supporting a premier client needing their new Contact Center to take calls in less than 24 hours. They need the ability to ramp up call volumes quickly and LunaTek turned to VT.Team and Amazon Connect.
“The speed and agility of Amazon Connect and VT.Team was very compelling. We went from concept to market in one day.”
– Peter Singer,
Managing Director, LunaTek Solutions
VT.Team quickly sketched out the required call flows and integrations; then built, tested, and launched Production within 24 hours.
About LuanTek
They create pragmatic IT strategies and plans designed for maximum return at the lowest possible costs, consistently deliver projects and solutions to measurable goals that help clients achieve competitive advantage, and source, manage, grow, and lead talent to ensure optimal organizational performance.
Goals
Provide a Service Desk for a net new customer, including:
- Contact Center
- Voice Mail
- Reporting
- Ticketing System
Approach
- Set-up Amazon Connect for handling inbound and outbound calls
- Integrate with ZenDesk for the Service Desk
Results
- Service Desk immediately available for customer
- Scalability and Availability