Our beta program found that inbound contact centers received from 0.01% to 1% volume of spam calls. This translates to 1,000 calls each month for a contact center handling 100,000 monthly calls. There is money lost in handling the call from a technology perspective, a human perspective and no doubt from a possible fraud angle also. Globally, it is estimated that 79 billion spam calls were made in 2021, with an estimated loss of $30bn. The number of spam calls is increasing globally by 32%.

This service provides inbound voice spam capabilities and the ability to check company-owned numbers to determine their risk for showing as spam when dialing outbound to customers. A business rules engine allows for treatment options for callers with a negative or blacklisted reputation; you can disconnect immediately, send to a human verification app that requires DTMF input to prove you are not a robocaller, or simply present to the agent but allow them to see the reputation score and take additional authentication steps as needed. The reputation score is a partnership with a global AI-powered spam and robocaller detection platform with hundreds of millions of dynamically scored telephone numbers and many carrier integrations.