Press Release Stowe, VT – May 05 2021 – VT.Team, Inc. a consulting and engineering company focused on Unified Communications and Contact Center (UC/CX) announces it has achieved the Amazon Connect Service Delivery Partner designation. “We are all in on the Amazon Connect platform and are working with many customers to build a roadmap to …
Case Study LunaTek Solutions, based in Austin, Texas, is a nationally recognized, premier provider of IT Consulting Services, Technology Solutions, and Staffing Services. LunaTek’s experience and expertise with leading technologies and best practices enables them to contribute a seasoned, broad-based perspective to organizations. The company needed a Service Desk for a new go-to market offering, …
LunaTek spins up a net new Service Desk within 24 hours Read More »
Case Study A growing consulting firm in the UC/CX marketplace helping customers with their on-premise contact centers, Phenix needed their own contact center solution without the expense and hassle of managing a PBX. Previously, Phenix used a virtual receptionist offering, which provided some basic call tree functionality, but it just wasn’t working well, was clunky …
Case Study A leading provider of eLearning end user content focused on enterprise telecom providers such as Avaya and Cisco. PhoneGuru101 provides eLearning content for deskphone, softphone and other associated applications. To date, they have delivered over 1.5 million courses. The company needed to support their large Business Partner community with self-serve options – allowing …
PhoneGuru101 adds self-service IVR chatbot Amazon Connect and Amazon Lex Read More »
Case Study A leading provider of eLearning end user content focused on enterprise telecom providers such as Avaya and Cisco.PhoneGuru101 provides eLearning content for deskphone, softphone and other associated applications. To date, they have delivered over 1.5 million courses. The company needed to support a large enterprise rollout to 400 locations, with locations migrating each …
Whether you have an existing IVR or are embarking on adding it to your contact center platform, committing to start an IVR project is a big (and sometimes expensive) step. You’ll want to get it right, so here we outline a few things to consider before starting.
IVR Glossary When planning or implementing an IVR system, there are a number of terms and acronyms that you’re likely to encounter. Here are some of the most commonly used: Automated Speech Recognition (ASR) Speech Recognition, or ASR, is the application that allows the IVR to understand speech. In reality, what it’s doing is transcribing …
